Ever feel like you’re having the same feedback conversation over and over again? Despite best intentions on both sides, there are times when giving feedback to an employee doesn’t work. Often, something is causing the interaction to loop without making progress. I once managed an engineer and had the same monthly conversation about promotion andContinue reading “Breaking Feedback Looping with the Nielsen Technique”
Tag Archives: communication
Organizational Change – Part 4: Scaffolding and Hooks
Much of creating organizational change involves finding ways to successfully get individuals to remember and recall new information at the right time to change an existing habit. Often, these new ideas and concepts are complex, and until humanity invents Matrix-style knowledge uploading, we’re limited to what we can convey in low-bandwidth and faulty human communication. There are, however, a few tricks in how to structure and present information that I have found helpful to improve success rates here.
Manager Tools: Capturing and Routing Information
One of the values of a good manager is effective communication — getting people the right information at the right time. This requires gathering, sifting, and routing the deluge of information available from meetings, emails, research, slack, etc.. It’s is hard to do well, and impossible to perfect. We can, though, use tools to improve our abilities beyond what our brains are naturally capable of though.